By Family Friend Guide Step Step

By Family Friend Guide Step Step

Jon will have needed to relay the password in a separate communication such as a phone call or e-mail. Helpdesk receives Jon's e-mail request for assistance and clicks the attached file to open password dialog box. Note: If the person who is being helped is behind a firewall, NAT, or ICS, Remote Assistance will still function as long as the person being helped initiates the session via Windows Messenger.
On This Page Acknowledgements Introduction Remote Assistance: How it Works Using Remote Assistance Using Remote Assistance via Windows Messenger camp kid nasa space Using Remote Assistance via saving a file Using Remote Assistance via e-mail Offering Remote Assistance to a user Administering Remote Assistance in Corporate Environments Summary Related Links Acknowledgements Mahmood Dhalla, program manager, Microsoft Corporation dr bergs body shape diet John Kaiser, technical writer, Microsoft Corporation Top of page Introduction Computer users, particularly users without much technical expertise, often have configuration problems or usage questions that are difficult for a support professional or even just a friend or family member to diagnose and fix over the phone. Note that although Paul can allow Cynthia to temporarily use his machine, he remains in full control over the Remote Assistance session itself. This section shows how a home user initiates Remote Assistance via Windows Messenger to a trusted friend. User Paul West has just installed Windows XP Professional on his home computer and wants his My Documents folder to appear on his desktop.
This section shows how to initiate a Remote Assistance invitation by saving the request as a file. Choose a user session if there is more than one. The user accepts and Remote Assistance can proceed. Top of page Related Links For information about the Remote Desktop feature michael jordan life story in Windows XP, see Improved Mobile Computing at For more information about Windows XP, visit the Microsoft Windows XP Web site at TechNet Top of page Manage Your ProfileContact UsNewsletter. Administering Remote Assistance in Corporate Environments. Helpdesk can now remotely connect to Jon's computer.
A dialog box appears informing Jon that he must contact a network administrator in order to install antivirus software on his computer. Figure 7: Inviting someone to help you Jon clicks Invite someone to help you and selects Save Invitation as a file. He clicks Continue and the e-mail an invitation page appears. Jon enters his message and clicks Continue. Top of page Offering Remote Assistance to a user This section explains how to initiate a request to perform Remote Assistance on a user's computer in a corporate IT environment. Sending a file Cynthia decides she would like Paul to be able to do this task on his own next time. Figure 9: Accepting the Remote Assistance request Cynthia enters the password and clicks Yes. Note: Paul will have needed to let Cynthia know what the password is in a separate communication such as a phone call or secure e-mail. The local Group Policy editor appears on the screen, enabling you to adjust policies that affect the local machine. Top of page Summary This guide was written to help you get started with the Remote Assistance feature in Windows XP.
You will need the following configuration: Two computers running Microsoft® Windows® XP Professional or Windows XP Home Edition. In the dialog box, enter the user's machine name as shown in Figure 12 below. Cynthia can see Paul's desktop including his chat window in addition to her own chat window on the left side of the screen. Figure 4: The expert's view of Remote Assistance Note the two Start menu buttons. CanadaUnited KingdomGermanyJapanFranceChina HelpView CartYour AccountSell Items1-Click Settings Investor RelationsPress ReleaseCareers at AmazonJoin AssociatesJoin AdvantageJoin Honor SystemAdvertise With Us.

Paul already has a Hotmail e-mail account and uses Windows Messenger to stay in touch with friends. To initiate a Remote Assistance chat session, Paul clicks Yes. He clicks Save as and the My Documents folder opens as the default location for saved files.
Double-click Offer Remote Assistance and select Enable as shown in Figure 11 below.
Cynthia right-clicks the desktop, chooses New from the context menu and clicks Shortcut. Figure 6: Taking control of novice's computer Paul receives a notification dialog box asking him if he wants to allow Cynthia to take control.

. When the remote connection is established, the Remote Assistance session begins on Cynthia's computer as shown in Figure 4 below.

Typically, users should relay the password via a phone call. Helpdesk concludes that Jon needs to be a member of the Administrator's group on his own computer in order to install antivirus software. Note: Corporate domain Group Policy may prevent you from adjusting this policy. The wizard enters the correct path.

Alternatively, you can fill out a form and save it western furniture in texas as a file.

Using Remote Assistance in a Home Network If dvd film godzilla mothra you are using Personal Firewall or NAT in a home environment, you can use Remote Assistance without any special configurations. . And it benefits IT pros by making it easier and faster for them to assist friends, family members, or college community planning strategic other co-workers. However, if you have a corporate-like firewall in a home environment, the same restrictions apply: you would need to open Port 3389 in order to use Remote Assistance.

Top of page Administering Remote Assistance in Corporate Environments There are several issues to consider when managing and administering Remote Assistance in the corporate environment or large organization. However, as stated above, Remote Assistance will not work in cases when the outbound traffic from port 3389 is blocked. Top of page Remote Assistance: How it Works Remote assistance uses Terminal Services technology, allowing a helper to assist you via a remote Terminal Services session. Cynthia opens Notepad, writes the procedure, names the file RAsupport. txt and saves it in her My Documents folder. Both computers must be connected to the Internet. You can also initiate Remote Assistance sessions via e-mail, described in the second scenario below.

The fastest way to use Remote Assistance is via Windows Messenger using the MSN® Messenger Service, described in the first scenario below. Using Remote Assistance via e-mail. Figure 8: Saving the Remote Assistance file Jon opens his Hotmail e-mail, attaches the file from his My Documents folder and sends the message to Cynthia Randall. Figure 3: Inviting a friend for Remote Assistance Cynthia receives the invitation as an Instant Message. Jon leaves the default expiration time at 1 hour.
The inside Start button controls Paul's computer and the outside Start button controls Cynthia's computer. He turns to his friend and trusted computer expert, Cynthia Randall, whom Paul has listed as one of david beckham football boot his Windows Messenger contacts. To do this: Click Start, Run, then type gpedit. After receiving a request for Remote Assistance, the helper (expert) can remotely connect to a problem-PC and view the screen directly to fix the problem.

Figure 12: Offering Remote Assistance The user receives a pop-up box showing that the Helpdesk person is initiating a Remote Assistance request. Paul receives notification that Cynthia is sending him a file.

Configuring Port 3389 to Enable Remote Assistance Remote Assistance runs over the top of Terminal Services technology, which means it needs to use the same port already used by Terminal Services: port 3389.

When the Remote Assistance screen opens showing Jon's desktop, Helpdesk clicks the Take Control button. The Remote Assistance Invitation box appears as shown in Figure 9 below.
Remote Assistance brings a new set of options for users who need help troubleshooting or fixing a problem with their computer. The wizard should confirm that the invitation was sent successfully.
Cynthia's computer attempts to connect to Paul's computer. com site mapPopular SearchesTemplatesActiveSyncClip artPopular DownloadsWindows Defender Beta 2DirectX End-User RuntimeMore popular downloads Step-by-Step Guide to Remote Assistance Published: July 01, 2001 Updated: August 15, 2001 By John Kaiser Abstract This guide helps you get started using Remote Assistance, which allows an expert to connect to a novice's computer and correct any problems directly.
This allows you to use Remote Assistance via Web-based e-mail such as Hotmail or other similar services. In this scenario, however, Paul wants Cynthia to fix his problem and continues to let her control his computer. Paul explains his request in the message entry box and clicks Send.
Configuration Requirements You can duplicate these procedures in your own environment or lab by following the steps explained below. Cynthia is also running Windows XP and Paul can see she's online. Figure 5: Using chat in Remote Assistance Cynthia clicks the Take Control button located in the top left corner of the screen, as shown in Figure 6 below.